Good customer service goes with customer satisfaction. If a
customer lags satisfaction it means that the customer service is not provided
properly .It does not mean just satisfaction , it is to create ecstasy of customers.
Many business lags in gratifying customers. Customer service is normal, when it
is done as usual response to the customer’s needs. But a customer loves only
when the service moves from an ordinary service to extraordinary service. They
would love to have personalized experience from a business. The customers show
that they are grateful for a business, if they come to know about the efforts
from the business side towards them. It is paramount to work every moment for
the moment of appreciation from the customers.
Few tips to make the customers appreciate your business
Perceive the value of
price
Pricing a product plays major role in the success or failure
of the business. It not only affects the performance and behavior of customers
but it also shows its influence in improvement and profitability of the business.
Though most of the consumers favor reasonably priced products, majority of the
customers prefer low priced products compared to other alternatives. The basic
rule of business economy is , if the price of a product is decreased, the demand
for the same increases. On the other hand pricing a product low may affect a
customer to see the thing they have bought in a negative light, conceivably
shielding that customer from purchasing from a comparable retailer later on. So
showing more care in pricing a product shows its result in bringing more
customers in future.
Get personalized with
customers
A personalized customer service is considered as a bestcustomer service. Providing a customer service with a personal touch creates
well behaved customers and customers for life. Strong bonds with customers
creates a huge differentiation from others. Personalization means that every customer
should be treated as individuals, they should not be seen as numbers. It is
something more than giving the customer an amazing service.
Do special customer
events
Events are the great way to create brand awareness among the
prospects and it has the power of picking up new customers. Conducting events
for the customers are outstanding way for a business to engage customers.
Conducting special events becomes the crucial part of marketing. Even this kind
of activities encourages word of mouth marketing.
Thank your customer
Positive feedback makes customers feel apparent and
recognized, yet it must be done in the right way that really resonates.
Thanking a customer may bring a great sense of appreciation and connection.Just saying thanking seems to be empty and it is insufficient. Thanking with gifts,
offers, or on throwing a thanking event are the efficient ways to thank customers.
Do something often to delight your customers who are the
real marketers who help to out match your competitors.
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